Privacy Policy / Terms & Conditions

Privacy Policy

Your browsing activity
We advocate for greater data privacy. When you visit this site, the following data is not collected or recorded:
• Your IP address or location,
• Details of your web browser or devices being used ("browser fingerprinting"),
• Details of any referring websites (e.g. Google),
• Any of your browser data or history (other than temporary data created and used directly by this website only)

Your internet services provider may collect data regarding your devices or websites that you visit, this is in no connection with us.

In the event of an ongoing attempted hack or corruption of this site or related systems, or an attempt to defraud us monetarily, we or our web services provider may record such details under the direction of the police or other official authorities, and retain them only as long as is necessary to support their investigations.

Browser Cookies, Beacons & Device Storage
• We use only "essential" cookies in order to facilitate managing your account (if you have one) or purchasing of items on this website. Where this usage becomes necessary, users will be prompted to accept such usage before continuing; you are not obliged to accept however some of this functionality may not function as a result. The purpose of any cookies is to (i) store information for a specific order including product and customer details, including any bespoke requirements (ii) process necessary transaction details via a third party in order to complete and confirm payment (iii) access or manage an account that you hold with us.
• Third parties providing an integrated checkout service may operate their own specific privacy/cookie policies in which case these will supercede and will be advised during the checkout process; customers should consult the third party website for full details of such policies.
• We do not use web beacons (tracking pixels) within our website or emails; please note that customers' own email apps/portals may utilise their own tracking methods, these are outside of our control, please check their specific user terms.
• We do not access local device storage in any way.
• If you install this website onto a device as an "app" (Progressive Web Application) via a web browser, current user privacy settings will apply as if you were browsing the site via that particular browser (the app effectively runs in an instance of the browser).

If you make contact via email
• Obviously we will temporarily have some of your personal details; as soon as your query is resolved, if you do not hold an account with us then all such data is permanently erased after 7 days, the exception to this would be an ongoing issue, for example a complaint, whereby we would review such data every three months and delete all as soon as such reasons were no longer relevant. If you hold an account with us, we may securely store notes about your communications, excluding any data that identifies your address or any payment details. Please note however that all queries regarding sales/orders placed via online marketplaces should only be conducted via the messaging facility of that site.

Your data and what we do with it
• We do not copy or separately maintain any customer data provided by third party marketplaces; such data remains purely within their control and is subject to their specific terms.
• We do not sell or share any of your personal information or related analytics.
• We do not record or store customer payment or full billing/delivery address details. These are handled by the indicated third party, via their integrated checkout service, who then confirm selected data back to us; we (securely) store only the order reference, product details, customer name and postcode for up to six years from date of purchase (see below regarding customer accounts), to satisfy legal accounting (VAT) requirements. We are able to access full customer/address details via the secure third party portal, for up to six years from date of purchase, again to satisfy legal accounting (VAT) requirements.
• You must be aged 18 or over before shopping with us, creating an account with us or submitting your email address for newsletter or other notifications from us.
• If you create an account with us, we will continue to securely store your name, purchase history for the previous six years, contact details, specific personal data that you provide in order to confirm your identity (for example, home post code, or day and month of your birth date), and relevant notes on your account such as communication history, excluding any data that identifies your payment details or full address. All of this data will be deleted within one month of you closing your account, excepting any required for longer in line with the above.
• You have the right to request that we delete any/all of your personal data that we hold; this will be actioned within one month of request, excepting any required for longer in line with the above.
• We reserve the right to delete email subscriptions or user accounts where these are identified as being fraudulent; no advance notice will be provided for email subscriptions.
• Any refunds are processed via the same third party portal, we are never able to view or access specific payment details ourselves.
• If you submit your email address to be notified of future availability of an out of stock item, the association of this address along with this item (including a specific variation e.g. flavour or colour) creates a single "instance" which is kept securely recorded for two weeks only, after which this instance is permanently and entirely deleted. It is not used for any other purpose. Each instance is handled individually (for example, separately to capturing an email address for newletter sign-up, even if the same email address).
• If you decide to subscribe to our email mailing list, we will securely store your email address ongoing until such time that you unsubscribe, whereby if you do not hold an account then that data will be deleted within five working days of the request. You are able to subscribe without creating an account; up to a maximum of 2 emails (newsletters) per month will be issued.
• Signing up to email subscriptions will trigger a confirmation email which you must respond to (by clicking the enclosed link) within 48 hours of submitting the subscription request; if the request is not confirmed by that time then we will permanently delete all such details and you would need to re-submit a new request via the website sign-up form. We cannot accept "manual" requests to add subscribers to our mailing list.
• We reserve the right to suspend the email newsletter service indefinitely or to cancel subscribers, at any time and without advance notice. We may contact subscribers up to twice a year to check whether their email address is still valid and whether they wish to continue hearing from us; if no response (via a confirmation link within the email) is received then those users will be deemed inactive and will be unsubscribed.
• You agree that any personal details provided are current and accurate and that such details will be updated immediately via the online account facility of this website, should they change. You also agree not to impersonate another person or entity or use another person or entity's credentials to use or gain account access to this website, and not to share your own credentials for this site with another person or entity including any artificial inteliigence ("agentic") service.
• If you only need to update your newsletter subscription email address (and you do not have an online account with us), this should be done via the unsubscribe link contained within any of the newsletters, and then by completing a new sign-up request via this website. Such details should be amended by logging in to your online account should you have one.

If you are concerned regarding any personal data that we may hold, we can provide you with full details upon request (we may need to first confirm your identity in some way, using any data already held). You also have the right to submit a complaint to the (UK) Information Commissioner’s Office (ICO).

PLEASE NOTE we would never contact you and ask you to directly provide any payment details or personal details, by phone, email or instant messaging. We do not operate any apps of our own.

View contact details

Terms & Conditions

Our intellectual property
• All content on this site is protected by international copyright, trademark and intellectual property laws; images, wording and web code may not be copied or reproduced, even if modified, without our express permission. The same applies to products which are all of our own design.

View clear summary of delivery & refund policies

Delivery policy
• Any cost of delivery, plus the chosen courier and an expected delivery date, will be clearly communicated prior to confirming an order and taking payment. We reserve the right to substitute the service/courier with another of equal speed/process should it become necessary. Tracking details are only provided, at time of dispatch, for delivery methods that specifically offer a tracked service.
• For international deliveries, any additionally incurred import duties at a national or local level must be covered by the customer; we will make every endeavour to predict and communicate these where possible however they may apply over and above any total charged for delivery.
• Customers may be requested to provide additional information for items or packaging received as damaged including pictures; such instances should be reported to us within 24 hours of receipt.
• Customers should report late or missing deliveries within 48 hours of the expected delivery date and may be requested to provide additional information to assist in investigating, including pictures or written confirmation of circumstances; investigations may take up to a week from the expected date, before any refund can be processed. Delivery dates cannot be guaranteed even when using a tracked delivery service.
• We reserve the right to use assistive technology to verify that pictures or information provided to us have not been unnecessarily edited or enhanced using Artificial Intelligence.
• Where delivery is advertised as free, this will apply to the basic UK delivery service only as described on a product's specific details page, such delivery types may vary between products. Enhanced delivery services may be available, priced as indicated; where multiple purchases are to be delivered together then such costs will be grouped and reduced where possible, with confirmation given at the time of payment.
• Delivery of goods will only be to the billing address associated with that order, as provided when placing payment. Balance of payment must be made in full prior to delivery, using only payment cards/methods associated with that address. Billing addresses should not conflict with those provided via an online account should you have one; any discrepancies may delay or result in cancellation of orders, in line with the policies stated on this page.

Refund and cancellation policy
• We want customers to be happy with their purchase! We generally offer a 30 calendar day return policy on all items, whereby a refund will be offered in full providing that items are returned unused in original condition, this allows for items to have been opened and inspected and equally applies to faulty items or those not accurately described at time of purchase. Please see below regarding personalised items. Items must be returned with all original product packaging/labels otherwise undamaged. The return period begins on the day of delivery, a customer must clearly communicate a return request directly to us within the 30 days. Refunds will not be provided where it is clear in all fairness that a product returned as faulty was not faulty, or a product has obviously been used or its quality significantly deteriorated through customer handling.
• The cost of returning within the UK will often be covered by us, please see specific product listings for confirmation, note that customers will need to provide and fund their own outer transport packaging if they no longer have the original. We do not charge return or restocking administrative fees. Use of the free service will require that only the advised delivery service/courier is used.
• We may sometimes require customers to return items via a Post Office or similar. Returns must be initiated and managed via the original marketplace/website of purchase. Refunds will also include any outbound delivery/penalty charges incurred, excepting those that have been created by a customer rearranging or delaying delivery/collection of an item.
• Customers returning items from outside of the UK will need to cover the cost of returning including any UK import duties incurred.
• Regrettably, personalised items cannot be returned unless received in faulty condition/not accurately described at the time of purchase, or if received more than four days later than the expected/communicated delivery date (any delay must be reported to us within 24 hours of the expected date).
• We will obtain proof of dispatch and basic delivery insurance for all items, however please note that we are unable to guarantee delivery times or compensate for late dispatch or delivery, or for other subsequent loss experienced as a result, other than refunding the original amount paid in line with the above.
• Exchanges are not offered; replacement items should be purchased as a new transaction.
• Refunds will be processed in line with the above, within one working day of receipt; funds may take longer to appear as credited to a customer's account, depending on their bank or finance company.
• Items returned that contravene the above policy will not be processed and will only be returned to a customer at their expense.
• We do not require submission of photo ID or similar in order to process a refund however please note that refunds will only be processed to the original buyer using either that order's original payment card/method or our own credit (gift balance) facility should that be available; such gift balances will expire 2 years from date of issue.

Regarding trade
• Terms of sale, delivery, cancellation and returning goods; summary details are provided in the general information pages of this site however, these are governed by any overriding t's & c's as displayed in specific product listings or on this page.
• Acceptance of your order and as such a contractual agreement of sale occurs only upon successful dispatch of your order. We reserve the right to decline or reverse unfulfilled orders/transactions at our discretion where it becomes necessary; any monies successfully paid will then be fully refunded immediately via the original method of payment.
• In the event of purchases or other actions being made on this website by an artificial intelligence ("agentic") service acting legitimately on your behalf, the terms and conditions on this page shall apply to you directly as if you had acted in the first person. Such services should not be used to access or maintain any account or personal details maintained with this website, or to communicate with us or query orders placed. We reserve the right not to respond to communications that appear to be generated by artificial intelligence.
• Current stock availability cannot be guaranteed until items placed within the shopping basket have been successfully paid for. Future stock availability cannot be guaranteed nor can stock be reserved without completed payment.
• We reserve the right to refuse, or to attempt to legally recover, refunds processed over and above the minimum legally required by and under jurisdiction of UK law, where we have reason to believe that our policies are being unreasonably abused or manipulated.
• Where a reduced price is indicated, excepting any 14-day "introductory offers/prices" (which will be clearly indicated), the original full price has been charged online and at any physical retail outlets, for at least 30 consecutive days within the previous four months. All reductions are accompanied by an end date which can be viewed within the main product listing or on the "All products" page (when viewed as a list). These dates may be extended, or brought forward, without notice, depending on updated stock availability. Please note that for products with multiple options, such as different sizes or colours, savings may not apply to all options, please see the main product listing and the available options as shown. Any "unit prices" (e.g. per litre) shown reflect the current selling price per option.
• Validity of offers and prices will be based on the current local date and time of our servers, note that these may vary from your own device. Our local server date and time can be viewed at the foot of the "About" page.
• We conduct all business within the scope and jurisdiction of the laws of the United Kingdom (including such legal arrangements with other nations).

Origin claims
• All products are entirely manufactured, packed and shipped from within the UK. Raw materials are sourced within the UK however some may originate overseas. A product's specific "user guide" page on this site will indicate original sources plus vegan or organic status where known; all such information is based on supplier declarations and cannot be independently verified.

Accuracy and security
• We do our best to maintain but cannot guarantee the accuracy of information or security of this site. All information, including product descriptions and prices, is subject to change at any time and without advance notice, within UK legal requirements. Prices and stock availability can only be confirmed upon completing checkout with successful payment, only then is that stock reserved for that customer. All prices shown are inclusive of VAT.
• Web pages saved locally to your device may not reflect the latest stock availability or information and should be updated after reconnecting online.
• Note that colours displayed on electronic screens can vary from reality and may not be a true reflection.

Indemnity and exclusion of liability
• By using this website, you agree to do so at your own risk and agree to the policies detailed on this page. You agree that none of our directors or employees or any other party involved in producing, maintaining, or delivering this site or our products or services, will be held liable or responsible by you or related parties for any loss or damage that may occur to you or a third party as a result of doing so, other than that governed by and within the jurisdiction of UK laws. Similarly we cannot be held responsible for any content or technical failures on this site or on the part of third party online marketplaces or integrated checkout services.
• If you submit images, reviews or other content to us, we may but are under no obligation to publish such content on this site and as such make it publicly available, identifying you either by your first name only, or a nickname of your choice. In publishing this content, you agree that you or related parties will not hold us liable in any way regarding copyright or intellectual property rights, or require any future royalties or other commissions, for such content. You may specifically withdraw publishing consent by clearly communicating this to us in writing or electronically, at the time of submission.
• It remains your responsibility to check whether these terms and conditions have been changed, although we will endeavour to notify account holders of any significant changes. If you no longer agree to our latest terms and conditions as detailed on this page then you should close any account that you hold with us and no longer use this website or our services.
• This website utilises JavaScript (web code); if you have disabled this within your browser then some aspects of this site may not function correctly.
• For clarity, we do not licence or supply our brand name or products to any third parties other than utilising our own third party online marketplace storefronts; if not purchased directly via this site or our official online marketplaces then it should be assumed that products available elsewhere showing close similarity or bearing our brand name are fraudulent and unconnected to us; we would be grateful if you would notify us of such instances.